Refund policy

Every AlgoBox Pro Merch item is made to order by our print-on-demand production partners. Because items are produced individually for each order, we do not offer returns or exchanges for change of mind or incorrect size selection. Please check the size chart on each product page before ordering.

Damaged, defective, or misprinted items

If your order arrives damaged, defective, misprinted, or materially different from the product page, contact us at george.belletty@gmail.com within 30 days of delivery with your order number and clear photos of the issue. We will send a free replacement or issue a full refund — your choice. You do not need to return the faulty item.

Lost or undelivered orders

If your order is lost in transit and tracking shows no delivery, contact us within 30 days of the estimated delivery date and we will send a replacement or refund the order.

EU/EEA consumers — right of withdrawal

If you are a consumer in the European Union or European Economic Area, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason, in accordance with Directive 2011/83/EU. To exercise this right, notify us at the email above within 14 days of delivery. Items must be returned unused and in their original condition at your cost; we will refund the purchase price including standard shipping within 14 days of receiving the returned item. The statutory 2-year legal guarantee under EU law applies to all products; the EU responsible person for product safety is listed on each product page.

Refund processing

Approved refunds are issued to the original payment method. Allow 5–10 business days for the refund to appear, depending on your bank.